At EZHome, we want you to love your new sofa or bed. If for any reason you are not completely satisfied with your purchase, our Refund & Return Policy makes the process simple and transparent.
Returns must be requested within 7 days of delivery.
Items must be:
In their original condition, unused, and free of damage.
Packed securely in original or equivalent packaging.
Proof of purchase (order confirmation or receipt) is required.
The following items are not eligible for return or refund:
Products damaged due to misuse, negligence, or accidents after delivery.
Clearance, discounted, or final sale items.
Custom-made or personalized products.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within [7–10 business days].
Shipping fees, handling charges, or installation services (if any) are non-refundable.
We offer free exchanges for items that arrive defective or damaged.
If you prefer a different model or color, additional shipping and price differences may apply.
Customers are responsible for return shipping costs unless the return is due to a defective, incorrect, or damaged item.
For large items (sofas/beds), we may arrange a pickup service at an additional fee.
Please inspect your order upon delivery.
If you receive a damaged or defective item, notify us within 48 hours with photos, and we’ll arrange a replacement or full refund at no extra cost.
Orders may be canceled within 24 hours of purchase for a full refund.
After 24 hours, cancellations may not be possible if the product has already shipped.
To initiate a return, please contact us at
EZHome Customer Care
Email: ezhomesinfo@gmail.com
Phone: 0431 430 732
Address: U14, 157 North Road Woodridge 4114
Please include your order number, photos (if applicable), and reason for return.
